Can You Return Paint to Home Depot?


Last updated: December 14, 2023

A Guide about Home Depot’s Paint Return Policy and Circumstances Around Returning Paint to the Store.

Can you return paint to Home Depot?

Sometimes mistakes happen when shopping for spray paint. If you bought some paint from big retail stores like Home Depot, you might be compelled to return it for different reasons.

For instance, you may have bought excess paint or a different shade from what you needed. You might even be dissatisfied with the color and quality of the paint.

Whatever the reasons, can you return spray paint to Home Depot? Yes, it’s possible to return spray paint to Home Depot store, but your request has to align with Home Depot paint return policy.

In this pro guide, we will tackle the question of returning spray paint to Home Depot, Home Depot’s refund policy, and what types of paint are returnable. 

Can You Return Paint to Home Depot?

Yes. Home Depot has a flexible paint return policy that allows customers to return paint they don’t need. The paint should be unopened and unused. You should also present your receipt when returning the paint, and it should be within 30 days from the date of purchase.

Under What Circumstances Can You Return Paint to Home Depot?

You can return paint to Home Depot under different circumstances, including;

  • If the paint is damaged at the store or during delivery. 
  • If the paint cans are defective and you aren’t the cause of the damage. 
  • If you don’t like the color or shade of your paint upon opening it.

What Types of Paints Can You Return To Home Depot?

Besides the time frame of 30 days, Home Depot prioritizes the return on specific paint brands like PPG, Behr, Glidden, and Rust-Oleum.

Home Depot accepts returns of all types of spray paint, including unopened white paint, tinted paint, and chalk paint. Remember that a receipt is mandatory for processing returns. 

Sometimes, the decision to accept a return may rest on the store manager. They reserve the right to decline a request if it doesn’t meet the company’s refund policy threshold.

What Is the Home Depot Paint Return Policy?

Through their Paint Satisfaction Guarantee, the Home Depot refund policy focuses on providing high-quality paint products that give customers value for money. 

However, if you’re discontent with a particular product, you can take your complaints to the store with proof of purchase, and the company will correct the mistake. 

Here is the Home Depot return policy: 

  • It offers replacement of paints due to color mistakes made by the company. That is if the paint was blended, untinted, lacquered, or unopened. 
  • It doesn’t accept returns for custom order paints, color samples, oops paints, or liquid stains.
  • It doesn’t accept returns of used paints.
  • The return should be within 30 days after purchase unless the purchase is made through a Home Depot Consumer Credit Card, a Home Depot Commercial Revolving Charge, or a Home Depot Commercial Account, which can take 24 months. These options also attract full refunds or exchanges. 
  • The paint should be in the same condition it was bought.

Can You Return Unopened Paint to Home Depot?

Yes. Unopened paints are the best paints to return to Home Depot. You can return the paint if; 

  • you realize the color or shade of the paint will not work on your project or doesn’t meet your needs. 
  • you bought excess paint, and some remained unopened. 

Ensure you have a receipt or invoice and you return the paint no later than 30 days after purchasing it for faster processing of the return.

Can You Return Opened Paint to Home Depot?

Yes. So long as it is within the 30-day time frame and hasn’t been used,  it’s returnable to Home Depot. The company will correct the shade to your desired color or provide an exchange with something close to what you need.

Can You Return Tinted Paint To Home Depot?

Returning tinted paint to Home Depot is possible but under specific reasons. 

  • If you realize the tinted paint is not the correct shade after trying it on your project.
  • If the tinted paint has not been opened.
  • If the store delivered the wrong type of paint, such as matte-tinted paint when you ordered gloss, 

Can You Return Spray Paint to Home Depot?

Unopened and unused spray paint can be returned to Home Depot with a receipt. You cannot return spray paint if you can’t meet the above requirements. 

Again, you cannot return spray paint to Home Depot if you wish to replace your spray paint color shades. Spray paint colors are typically standardized, so no adjustments can be made for color-related complaints.

Can You Return Mixed Paint to Home depot?

If you ordered mixed paint and an error occurred such that it was improperly mixed, Home Depot will be more than willing to accept a return and fix the problem. If the paint were mixed to an undesirable quality, they would provide a more satisfactory order. 

Otherwise, if there’s nothing wrong with the paint and you wish to switch to a new color, you’ll have to engage the store manager and negotiate an exchange.

Can You Return Custom Paint to Home Depot?

No. Custom paint cannot be returned to Home Depot or any other retail store. It’s against the company’s paint return policy to accept such paint. 

Custom paint is typically mixed according to customer preferences and requirements. Once mixed, the paint cannot be resold to other customers because it’s unique.

Can you return paint to Home Depot?

The least the store can do with such paint is sell it at a big discount which only attracts a loss, and even then, there’s no guarantee it will be sold. Therefore Home Depot does not accept custom paint. You can donate or dispose of your premixed paint if you no longer need it. 

Can You Return Paint to Home Depot Without a Receipt?

You have little to no chance of obtaining a successful paint return at Home Depot without an original receipt; it is a fundamental requirement.

For Home Depot stores that allow a return of unused paint without a receipt, the most you’ll receive is a store credit lower than the initial purchase price. 

So, if you want a better exchange and made the purchase through debit cards, credit cards, or Home Depot credit cards, get your receipt reprinted by a Home Depot associate within the 30-day window. 

If you purchased the paint product through cash or Home Depot gift card, you can present your I.D. to the customer service desk, and they’ll track your purchase history.

Can You Return Paint to Home Depot if You Bought Too Much?

Yes. It’s possible to return surplus paint to Home Depot if you bought more than you need as long as the paint is unused and unopened, you have a receipt, and it is within 30 days after purchase. 

If the paint is not damaged, you’ll receive a store credit. However, Home Depot doesn’t give cash refunds once purchases are made. Another better way to use excess paint is to donate to institutions like orphanages and charities instead of returning.

How Do You Return Paint to Home Depot?

If you wish to return unused paint that you don’t need to Home Depot, there’s an easy process you should follow: 

Step 1: Get All the Requirements

Get the paints, invoice, and receipt, and ensure the paint is in good condition and meets the requirements stated in the return policy.

Step 2: Visit the Customer Service Department

The customer service department handles Home Depot returns and complaints. The customer service desk is usually situated near the entrance. You must visit the store and present your case to an assistant.

Step 3: Place Your Request

Once you get to the customer care desk, explain to the assistant your problem and present the receipt or invoice as proof that you’re within the required time window. After explaining your color concern, they’ll determine if their Paint Satisfaction Guarantee covers the paint. You can ask for a refund or exchange if the product was yet to be opened. 

Step 4: Obtain a Color Correction or Exchange

If it’s an exchange, they’ll refer you to the paint team to decide on the best alternative option. At the paint department, an attendant will adjust the color accordingly or perform a new paint mix to your preference. 

Once you get what you need, you must bring it to the customer service desk to finalize the transaction. Finally, if you cannot make it to the store in person, you can contact Home Depot customer service via their hotline number (1-(800) 466-3337) and request assistance with your return.

How Long Does Home Depot Refund Take?

The time it takes for Home Depot to complete your return request depends on the method of purchase you used. If you bought the spray paint from the store, you’d get your refund processed within a shorter period. You’ll also obtain a store credit upon returning the product to the store. 

Online transactions take much longer. Either way, you can expect your return to be processed within 3-14 business days.

Will Home Depot Give a Refund or Exchange Returned Paint?

Home Depot doesn’t issue refunds for products returned after the completion of the initial purchase. They can only do an exchange with a comparable alternative but don’t give a cash refund even if you return the paint the same day. 

However, if you return the paint without a receipt, the store will offer a refund as a store credit.

What Paint Items Cannot be Returned to Home Depot?

Before you consider if you can return spray paint to Home Depot, you should be aware of unreturnable products that the store does not accept. These products include: 

  • Mixed paint: You must have proof that the attendant wrongly mixed the paint when you made the order for a return. If the return is accepted, they’ll adjust to meet your expectations. They don’t offer cashback. 
  • Custom and oops paints: These are unique paints that can’t be resold to other customers. Home Depot does not accept such returns. 
  • Paint brand: Home Depot is specific about which paint brands are returnable to their stores. The company has its primary paint brands, which are given priority. They include PPG, Behr, Glidden, and Rust-Oleum. If you wish to return a different brand of paint other than the above, you can only return it to the specific store you bought it from, not just any Home Depot store.

Mark’s Personal Experience Returning Paint to Home Depot

A few weeks ago, I had some wood projects around the home. I needed to give my porch a new facelift since the wooden furniture had seen better days and needed some polishing. 

However, I soon discovered that two out of the three seats were badly worn out, and instead of adding a new gloss polish, I was better off making new ones. 

Being the DIYer that I am, I finished making the new wooden seats in less than two weeks. Now comes the problem. I bought several aerosol cans of gloss and semi-gloss paint for the perfect finish. But halfway through the project, I realized that Home Depot had packed two cans of satin spray paint and seven other cans of black matte gloss paint. 

Since my order was exclusively for gloss paint and the invoice indicated as much, I decided to return them. Once at the store, the problem was obvious: the paint cans being from the same brand had almost a similar color design hence the confusion. 

The attendant had confused the White Rust-Oleum American Accents 2X Ultra Cover Gloss Spray Paint with the Clear Rust-Oleum American Accents 2X Ultra Cover Gloss Spray Paint. I couldn’t blame them, the two cans looked nearly the same, except I wanted the former, not the latter. 

I got a replacement, alright, since I had the original receipt and everything. But that little oversight took me a few hours as I had to visit the store personally.

FAQS: Can you Return Paint to Home Depot?

What is Home Depot’s return policy on paint?

Customers are given a 30-day purchase window to make all return requests and receive an exchange. Custom paints, oops, used, and mixed paints cannot be accepted. All returns should have a receipt to validate purchases.

Can I return open paint items to Home Depot?

Yes. As long as it has not been used or tampered with. If it’s a case of incorrect mixing of paint products, the store will readjust the product. You’ll get a better replacement if the package is damaged at the store.

Can you return old paint cans to Home Depot?

No. Home Depot is a retail company in the consumer service industry, not a recycling center. They don’t recycle old paint cans and similar containers, so you can’t take used paint cans to the store like they don’t accept half-used paint. The best way to get rid of old paint cans is to dispose of them safely according to your local regulations for aerosol cans and similar hazardous wastes.

Can you return behr paint to Home depot?

Yes. Behr paint is one of the paint brands that are readily accepted at Home Depot stores. Ensure that it’s not tampered with or damaged, the receipt or invoice is intact, and it is within 30 days after purchase.

Final Thoughts: Returning Paint to Home Depot

Yes, you can return spray paint to Home Depot, although requirements are involved. We recommend you familiarize yourself with the company’s paint return policy to determine if your case qualifies for a return. 

The policy has a Paint Satisfaction Guarantee that ensures you get value for money but addresses all color concerns. Always remember that you have only 30 days to get the problem addressed by the store; otherwise, you won’t get help once the time has elapsed. 

Also, note what is or is not returnable to avoid frustrations or unnecessary trips to the store. You should also avoid using the paint you want to return to Home Depot, as that’s an outright abuse of their refund policy and attracts automatic disqualification. 

In this guide, we have covered everything you need to know about Home Depot paint returns to help you make better decisions. Finally, always keep track of all purchase receipts and invoices, as they’re necessary for a return to go through.

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